our 30 day money back satisfaction guarantee
Q. What if I buy ProKnee Kneepads, but they do not work for me?
you must have a return authorization number to return or exchange kneepads.
A. ProKnee offers a 30 day money back “We Guarantee You’ll Love Them” policy assuring your satisfaction with our product. If you would like to return your KNEEPADS for a full refund of the product cost, please see your place of purchase. to exchange a size or width, call us at 800 549 5018 to obtain a Return Authorization Number. There will be a 30% restocking fee for used/worn kneepads.
Our warranty: valid for one year from date of purchase
Q. What kind of warranty does ProKnee offer on their kneepads?
A. We warranty the plastic frames and buckles against breakage, cushion Inserts against losing its compression set (if inserts feel flat), and separating from the frame (slight tearing of cushion where attached to the frame is considered normal and excluded from warranty).
If you have a warranty issue, contact us at 800 549 5018 to receive a Return Authorization Number. You will need to send the kneepads into our Repair Facility and we will either fix or replace any parts that are covered under the warranty.
size change/product exchange
Q. Can I exchange kneepads that are the wrong size or width?
There will be a 30% restocking fee for any kneepads that are worn. We try to avoid the fee by switching out worn interchangeable parts ie. Rubber Boots, liners etc. when possible.
A. Yes, ProKnee allows size changes for kneepads within 30 days of purchasing. Call 800 549 5018 for a Return Authorization Number and let us know what size you need. You will be responsible to send the incorrect size kneepads to our Return Department. Once received, we will ship out the correct size to you.
For all exchanges, customer is responsible for shipping products to ProKnee and ProKnee is responsible for the return shipping back to the customer.
Q. I ordered parts, but think I may have ordered the wrong ones. They don’t fit my kneepads. Can I exchange them for the correct parts?
A. Yes, parts can be exchanged within 30 days of purchasing, if new and unused. Contact ProKnee at 800 549 5018 for instructions on completing an exchange.
measurement troubleshooting
Q. How do I measure to ensure the kneepads will fit me correctly?
A. Use a tape measure or ruler to take the measurements that are required for the proper fit – “AB” and “C” measurements,
The “AB” measurement is taken from the floor to the top of the kneecap, standing straight with shoes REMOVED. (please do not subtract an inch or two to adjust for the shoe or boot – this will not give an accurate size).
The “C” measurement is taken around your leg - at the widest part of the calf muscle. This will tell us both the correct strap lengths for the kneepad and whether you need the Standard or Wide model of kneepads
You can also:
visit an authorized distributor to be professionally measured
review our quick and easy “Finding your measurements” video shown below
see our “How to Measure” PDF for a quick visual reference/ print out
Q. I thought I measured correctly, but I’m not sure my kneepads are fitting properly. How can I tell?
A. following ProKnee measuring guidelines (as described above) will work for the majority of our customers. However, if someone has a high instep or tall boots, it can throw off the size. Please verify that you have the correct size kneepads BEFORE you wear them on a job to avoid a restocking fee. If you have the correct size, the kneepads will sit on the top of your shoe/boot and will be +/- ¼" from the top of kneecap.
Q. I’m measuring for my kneepads, but my measurement is not exactly on the whole or half inch mark. Do I round up or down?
A. For the AB measurement you would round DOWN to the nearest size. (ex. if you measure 21 3/4”, select 21.5”)
For the C measurement you would round UP to the nearest size. (ex. if you measure 12 1/4”, select 12.5”)