ProKnee/

FAQ

Frequently Asked Questions

Q. How long will it take to receive my order?

A. Please allow up to 10 business days for your order to arrive for a standard UPS ground shipment.


Q. What if I don’t like my kneepads?

A. ProKnee offers a 30 day money back “we guarantee you’ll love them” policy assuring your satisfaction with our product.


Q. What kind of a warranty comes with ProKnee?

A. PROKNEE WARRANTY POLICY IS FOR A ONE YEAR PERIOD FROM DATE OF PURCHASE
Plastic frames and buckles against breakage.
Foam Inserts against loosing its compression set (if Inserts feel flat)
Inserts separating from frames (slight tearing of cushion where attached to frames in considered normal and excluded from warrantee)


Q. How long will ProKnee last?

A. All parts can be replaced as they wear out.


Q. What applications can ProKnee be used for?

A. Carpet, hardgoods, softgoods, vct, ceramics, hardwood, laminates, epoxy, concrete finishing, carpentry, roofing (with approved safety tie off devices), HVAC, automotive, airline, shipbuilding, plumbing, electrical, etc.


Q. When installing carpet, can I use ProKnee when kicking my kneekicker?

A. Approx. 1/2 of our carpet installer customers use them with a kneekicker.


Q. How long will it take me to get used to my ProKnee kneepads?

A. It varies from 1 day to 1 week depending on usage and application.


Q. How safe is it to order from our website?

A. Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it is absolutely impossible for unauthorized parties to read the information as it travels over the Internet.


Q. What if I still do not want to use your credit card on the Internet?

A. No problem!
If you prefer to order via phone please call our Toll Free Number or fax us at the number below with the name on the credit card, card number, and expiration date. We accept orders 24 hours per day. Please allow up to 10 business days for delivery (sooner depending on your location).

Call Us Toll Free: 1-877-PRO-KNEE (1-877-776-5633)
Fax: 207-549-4715


Q. How heavy is a ProKnee Kneepad?

A. Approx. 2 1/2 lbs. per pad.


Q. Are there distributors in my area?

A. Please click on the Distribution link in the Menu above for a complete Distribution List.


Q. I have heard that these kneepads will help with back problems as well as knees, is this true?

A. Please click on the “Model 07 Medical” link in the Menu above for detailed explanation regarding ProKnee use and its effect on your health.

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